Register, (The Supplier) warrants the products for the period
indicated on the invoice supplied with the equipment effective from
the delivery date in respect of each machine (except expendable
components) of defects in materials and workmanship.
The Supplier’s sole
obligation in the event of a defective unit is to either repair or
replace the failed component/s at the discretion of The Supplier.
The warranty specified herein shall not apply to any products or
part which has been changed, modified or altered by the Customer or
any unauthorized third party in any way unless prior written
approval has been received in writing from The Supplier.
This warranty will
not apply if the product has been misused, abused, or altered.
Without limiting the foregoing, battery leakage, liquid spillage,
grease, oil, salt, foreign matter, bending of the unit, a
broken display tube, or any cracks or breaks in the display will be
presumed to have resulted from misuse or abuse.
Furthermore, damage caused by worn or incorrectly fitted ribbons and
ink rollers will be chargeable at the current rates, as is
correcting problems caused by incorrectly installed paper rolls.
The warranty shall
not extend to any repair or replacement necessitated by the fault or
negligence of the Customer, improper installation or improper use,
or faults caused by external conditions, including but not limited
to, incorrect voltage supply, voltage fluctuations or incorrectly
installed batteries. Additionally connected devices,
either externally or internally are excluded from this warranty
unless they were purchased in accordance with the warranty or are in
their own right covered by an individual warranty.
Supplier shall not be liable for any loss or damage to the Customer
even if The Supplier was advised of the possibility of such
potential loss or damage. The Supplier is not liable for any
incidental or consequential damages or loss of trade.
For software warranty terms, please refer to the License Agreement
supplied with the software.
The warranty is on a
Return to Base basis with freight to The Supplier being paid for by
the Customer and freight to the Customer paid by The Supplier.
Warranty service will be provided on a ‘next business day, best
effort’ basis. Monday through Friday, 9.00am to 5:00pm, excluding
locally observed public holidays. Should The Customer request
on-site servicing then The customer agrees to pay all travel and
accommodation expenses (including vehicle usage and travel labor)
relating to carrying out on-site servicing. The actual
warranty related work carried out on-site will be covered by The
Supplier as per the terms of the warranty. After-hours service
is available at the current rates with the actual warranty related
work carried out by The Supplier. A minimum after hours charge
and upgrades; software reprogramming, backup or restoring of
data are excluded from this warranty and will be charged at the
current rate. Additional items that may also incur a charge
are: additional programming information and manuals, additional
training and operational assistance after the initial installation,
customized user manuals, supply of additional keys, modifying and
printing of new keyboard key sheets or keycap labels.
The Supplier will
provide telephone operational support for a period indicated
on the invoice supplied with the equipment effective from the
delivery date in respect of each machine. Programming support
is chargeable at the current rate. Telephone support can only
be offered where the Customer is directly in front of the equipment.
Telephone support is available Monday through Friday, 9.00am to
5.00pm, excluding locally observed public holidays. Telephone
support outside of these hours will be chargeable at the current